SELF SERVICE USING BROWSERS
OptiMate provides the functionality needed by your service organization each day, over the internet.OptiMate provides you with internet based service management functionality.
Resources, planners, supervisors and clients have facilities to collaborate and work towards getting the job done. OptiMate not only provides a means to keep track of work in progress but also allows for registration of new jobs-even by clients themselves, thereby opening a new avenue for receiving job requests.
The application requires just a browser and an internet connections with no necessity for activeX controls, java beans and applets - which means that you can access the application from just about any PC anywhere without having to install any client software.
Features of the Application For the client
- Client Request entry (Self-service)
- Client request tracking (Self-service)
- Client job tracking (Self-service)
For the Service Personnel
- Resource Assignment tracking
- Resource assignment (self-service)
- Job card printing
- Invoice printing
- Resource status update
- Calendar and availability management
For the supervisor
- Work progress monitoring
- Resource allocation/reallocation
- Resource utilization monitoring
- Rich reports
- Powerful filter mechanisms
To find out how we can help you implement KOM7 products to your workforce just click here.