Use smart phones with Windows Mobile and PDAs
The Telecommunications industry is highly dynamic with the major industry players offering a variety of products and services like broadband, Satellite communication, IP Telephony, Wireless networks etc. thus increasing the service complexity. Hence identifying innovative ways of increasing revenue, ensuring the maximum utilization of their resources (both human and equipments) and at the same time providing the best possible customer service is not a option but has become a necessity for survival.
With OptiMate, each resource can see his work load, schedule, job details, equipment details and more as well as update the information allowing for more dynamic schedule and enabling down-to-the-minute progress tracking.
Capabilities in a nutshell
- Download and view filtered list of jobs
- View additional job details
- Update job status details
- Add job comments
- Prepare and e-mail invoice
- View and edit customer,equipment and spare part information from phones
- Upload images related to jobs and include them in the reports
- Attach and send texts and voice messages to co-workers
- Quick and easy installation procedure
To find out how we can help you implement KOM7 products to your workforce just click here.